Glossary

Mortgage processing terms, explained for operators

This section is intentionally narrow. Mithras only publishes glossary pages when a term helps an owner improve a workflow, handoff, QA rule, or capacity decision.

CapacityHiring, flexible support, payroll risk, and throughput decisions.WorkflowFile movement, handoffs, intake, portal updates, and bottlenecks.QAReview systems, error prevention, checklists, and escalation rules.SOPsDocumentation, training, repeatability, and handoff maps.White-label supportClient-safe outsourced support, pilot structure, and QA boundaries.OperationsFounder leverage, scorecards, management cadence, and operating model.